STM Innovations — Digital Platform Demo · Fictional Data

Automation Center

Visual workflow builder — demo

Patient Journey Automation

This is how a website visitor becomes a patient — fully automated

Website Visitor
Submits Inquiry
Lead enters CRM
Staff notified
Confirmation sent
Follow-up task created
Appointment scheduled
Patient reminder sent
Visit completed
Review request sent

New Website Lead

Trigger: New Website Lead

Active
1Create CRM Lead
2Notify Staff
3Send Confirmation
4Create Follow-Up Task
5If No Appointment → Send Follow-Up
142 runs 130 success 11 failed

Appointment Request

Trigger: Appointment Request

Active
1Send Confirmation
2Staff Notification
3Reminder 24h Before
4Check-in Link
89 runs 81 success 7 failed

Completed Appointment

Trigger: Appointment Completed

Active
1Send Follow-Up Message
2Review Request
3Schedule Next Visit
67 runs 61 success 5 failed

Inactive Patient

Trigger: 90 Days Inactive

Active
1Re-Engagement Email
2We Miss You Offer
3Follow-Up Call Task
34 runs 31 success 2 failed

No-Show Recovery

Trigger: Appointment No-Show

Inactive
1Staff Alert
2Reschedule Text
33-Day Follow-Up Call
12 runs 11 success 0 failed